GENERAL RULES

  1. All services provided by Betmania are intended for recreational players, and we reserve the right to refuse, limit or close any customer account if it’s found not to be a recreational player.
  2. Betmania allows only one (1) account per person, per house hold, per IP address and shared computer environment such as public library.
  3. You must be at least 18 years of age or older and of legal age in your jurisdiction to use our services.
  4. All customer claims must be brought to management's attention no later than (1) one week from the day the wager in question was placed. No claims will be honored after this period.
  5. Claim resolution will normally be achieved within 24 hours of having received the complaint.
  6. Generally, postponed and/or rescheduled sporting events will constitute a No Action Wager, and money will be credited back to the account once the game has been officially postponed. Certain sports have exceptions such as Soccer, Tennis and Golf matchups where wagers may be valid for 24 to 48 hours. See our sports rules for more information.
  7. All wagers must be placed and accepted before the start of the event wagered upon. Any bet placed after the event has started will be void unless approved by a manager.
  8. Betmania's management reserves the right to refuse or limit the maximum amount allowed on any wager prior to acceptance of such wager. Members are not permitted to open multiple accounts either in their name or someone else’s in order to circumvent the limits imposed by our wagering staff. If multiple accounts are used all bets will be void and profits will be reversed.
  9. All horse wagers must be placed two (2) minutes prior to the start of the race.
  10. Betmania reserves the right to suspend any of its products at any time. When a product is suspended any wagers entered will be rejected. Betmania also reserves the right to cease wagering on any of its products indefinitely any time without notice.
  11. In the case of an obvious error on the posted line, scheduled time, or maximum wager, all wagers will be deemed “no action", and funds will be credited accordingly. No player will ever benefit from wagering on a clear error in our lines, scheduled times or maximum wager limits.
  12. When wagering on half-time lines, the over-time period(s) are included as a part of the second half.
  13. All minimums, maximums, and betting payout prices are subject to change without prior written notice.
  14. Maximum betting payout for any parlay is $100,000 and maximum combined daily winnings for any account is also $100,000.
  15. It is prohibited to parlay the same team with both the point spread and the money line. Multiple bets including parlays, teasers and if bets or reverses are not accepted where the outcome of one part of the bet contributes to the outcome of another; as these are considered correlated plays. It is also prohibited to parlay, tease, or play if bets with spread and total of any game where the full game spread is approximately 1/3 of the total for the full game.
  16. Free Plays can only be used on major sports and cannot be used on prop bets. Free Plays can ONLY be used in the following wager types: Straight wagers, parlays up to 3 teams and 2 team teasers and money line odds must be between +/-200, Betmania reserves the right to adjust all wagering payouts or void any wager according to these parameters. Buying points is not allowed in free plays.
  17. In the event funds are credited to a customer's account in error, it is incumbent upon the customer to notify Betmania of aforesaid error without delay. For accounts with negative balances, Betmania reserves the right to cancel any pending plays, whether placed with funds resulting from the error or not.
  18. No credit will be offered to any customer by any employee of Betmania, all wagers accepted must be supported by sufficient available funds in the customer’s account. We reserve the right to void any wager which may have inadvertently been accepted when funds were not available to cover the bet.
  19. All winnings will be credited to the customer’s account. Any winnings credited to an account in error are not available for use, and Betmania reserves the right to void any transactions involving such funds, either at the time or retrospectively.
  20. Betmania reserves the right to close any account or group of accounts if they are suspected of fraud and or abuse of our bonuses program. In the event an account or group of accounts are found within the Betmania system, where the customers have conspired to fraudulently or maliciously manipulate our line offerings to guarantee themselves profits regardless of the outcome of the events, Betmania reserves the right to cancel any or all wagers and profits derived from such fraudulent activity as well as terminate the accounts in question permanently.
  21. Betmania is a recreational sportsbook. Steamers and/or originators are not accepted. If an account happens to fall under any of those 2 categories (steamers and/or originators), management has the right to revoke free plays, cash bonuses and/or winnings and to limit and/or close the account.
  22. Betmania defines “Playing Steam or Chasing Steam” as follows: Deliberately wagering on a line that is moving across several betting offices before it has been moved at our establishment with the purpose of gaining an advantage, this is also typically known as playing moves.
  23. Betmania reserves the right to suspend any account based on abusive behavior from the customer towards any staff member of Betmania. The account may be re-opened after a warning has been issued to the client, however if such abusive behavior continues management reserves the right to terminate the account permanently.
  24. House Rules will supersede at all times any verbal or written offering of any staff member of Betmania

Wagering Over the Phone

  1. When calling Betmania the customer must give their personal account number and their password before placing a wager or gaining access to their account information.
  2. All conversations will be recorded in case they are needed in the future to settle any discrepancies over the information relayed or accepted during a phone call. The recording will be played to settle any disputes and after reviewing the recording the wagers will be adjusted accordingly.
  3. When receiving the final read back on a phone call from the customer service representative, it is up to the customer to listen carefully and verify that the wager(s) was read back correctly.
  4. Once the customer has confirmed the read back all wagers will be confirmed. After accepting the read back, the only way that a wager will be cancelled is if the customer places a wager on the opposite side of the original wager.
  5. If a dollar amount has been placed on a wager and the phone call is disconnected or lost, it is up to the customer to call back. The customer will have to call back before post time to assure that the wager was accepted and placed correctly.
  6. $25.00 dollars is the minimum amount of any wager accepted on sporting events at Betmania.
  7. All actions will be carried out and completed if the correct username and password is provided.

Wagering Over the Internet

  1. The customers must log in by using their personal account number and password before they may wager or access their account information.
  2. It is the customer's responsibility to keep their password secure. All wagers placed in the account will be binding. Any unauthorized use of an account is the sole responsibility of the account holder and Betmania cannot be held liable.
  3. It is the customer's responsibility to review the wagers before submitting them, and before logging out to make sure all bets were placed correctly. All wagers placed over the internet are final, and cannot be changed or deleted.
  4. Minimum wager on sporting events is ($5.00) dollars.

Horse Wagering

Betmania offers daily horse racing from various tracks around the world, you may call our wagering line to place your bets or if you prefer you may access our online racebook.

All horse wagers will follow the rules detailed here:

  1. A time stamp will be placed on all horse wagers and wagers must be placed 2 minutes prior to the start of the race.
  2. Bets will not be accepted after post time. In the event the race starts before the advertised post time and for that reason the customers are able to place wagers after the race has started all wagers are void.
  3. Betmania will not be liable for wagers that were unsuccessfully entered before post time. We recommend that our clients check their pending wagers before login out of their accounts to ensure the wagers were placed correctly.
  4. All wagers are final once they have been confirmed and submitted.
  5. We reserve the right, at our discretion, to change, modify, add, or remove customers from our Horse Rebate Program at any time.
  • Bonuses at Betmania are all subject to the following rules and regulations. Promotions are restricted to one per deposit, per person, account, household, email, telephone number; same payment account (e.g. Moneybookers, Neteller, etc.) and shared computer such as school, public library or workplace, with no exceptions that will be made to this rule.
  • If a member has numerous accounts, all promotional bonuses or credits achieved and winnings produced from the account will be worthless and void and will be subtracted from the account.
  • All promotional contributions are planned for recreational players only, Betmania reserves the right to award, refute or reverse any promotional contribution to any customer at any time if it is determined that the customer is not eligible to take part in such promotion or was found to have mistreated our bonus and promotion program.  Management reserves the right to refute or retract this promotion at any time to any customer regardless of the situation.
  • Management reserves the right to refute or retract any bonus at any time to any customer it believes is not eligible to receive such promotions.
  • Any customer found to be playing steam moves or who is found to be part of a gambling organization as well as those who misuse our bonus and promotions program will have all promotions cancelled and all winnings from them will be annulled and worthless.
  • The bonuses are only offered on new money, if a member has recently withdrawn funds from his account, the client will be required to make up the total amount of the payout in deposits before being eligible for a bonus. This is bonuses are not abused as described earlier.
  • Customers who have recently taken a payout from any of our sister sites and have not since made up the payout amount in deposits will not be eligible for a bonus with another sportsbook within the family to include Betmania.
  • In order to qualify for a bonus the player must be in a lifetime net loss position over the career of their playing times at the sportsbook in question. A client whose account is in a lifetime positive position will not be eligible for re-load bonuses.
  • Bonuses are not credited routinely and the client must contact Customer Service directly upon having made the deposit in order to convert any bonuses or upgrades.
  • Once a bonus has been recognized it cannot be sacrificed by the customer and all terms and conditions stemming from it must be accomplished before any withdrawal can be administered.
  • For rollover determinations the lesser amount between the risk and the win on each eligible wager is the one that is measured.
  • Wagers placed with a free play do not count towards any of the rollover.
  • The term "rollover" merely means you must wager the quantified amount at least that many times before requesting a payout.  For cash bonus purposes, if you deposit $100 and receive a 10% Re-Up Cash Bonus with a 3 times rollover prerequisite, you would only need an amount of $330 ($110 of the deposit plus the cash bonus x 3) at a minimum in action prior to wishing for a payout. For free play bonus purposes, if you deposit $100 and receive a 10% Re-UpFree Play  Bonus with a 3 times rollover prerequisite, you would need to roll $100 +  free play winnings a total of 3 times prior to requesting a payout.  Once you have acknowledged a bonus, you cannot request a payout before the rollover obligation is satisfied.
  • Rollover calculations start from the moment the first wager is placed after a deposit has been made unless otherwise specified in the bonus terms and conditions.
  • Rollover calculations do not include any pending wagers, only wagers that are settled and have a status of win or loss are tallied in the rollover report.
  • Wagers that result in a termination due to postponed events or the wager resulting in a push or no action do not count towards the rollover.
  • In the event that a Free Play wager results in a annulment or no action the customer must contact our wagering department by calling in or email in order to discuss the amount risked and have it be refunded to the client's free play balance and permitted to be wagered at a later time.
  • In the event that a customer funds his account while still having a balance from a previous deposit where a bonus was bestowed, the client must then finish all rollover and holding periods that is required by each of these deposits before a withdrawal can be handled.
  • Any customer who is bestowed a promotion including no deposit promotions, contest winnings from affiliates or sponsor sites must comply with all terms and circumstances of such promotion before any withdrawal can be administered.
  • Promotions cannot be mutual with other contributions or promotions.
  • Restrictions apply on circled and limited games.
  • Betmania considers wagering on both sides of the game using any form of promotional money (free play or cash bonus) duplicitous conduct. This includes making bets of this nature with anyone of our affiliate sites, and any money won from playing both sides of the same game will be deducted along with any other promotional money endorsed to the customer and may result in annulment of the clients wagering account and accruing more penalties based on the offense.
  • Wagering on both sides of the same game for the sole determination of finishing a rollover obligation is absolutely forbidden and such wagers will not count towards the rollover and any winnings resulting from such activity will be overturned.
  • All promotional offerings and policies are solely at the discretion of Betmania and are subject to annulment or alteration without warning or prior notice.
  • Betmania reserves the right to remove the availability of any and all offers to any customer at any time.
  • These Bonus and Promotions rules will supplant any verbal or written offering of any employee of Betmania.
  • Transfers between accounts will not be eligible for bonuses.

Casino Bonus Rules

  • Casino Bonuses are limited to play in the casino and this includes live or virtual which means that sports action will not be counted towards the rollover.
  • In the occasion that the client uses the bonus money or its winnings to place a bet on sports in the sportsbook section of the site, the amount of the bet cannot surpass 10 percent the amount of the original bankroll.
  • There will be no bet in the casino that can surpass 25 percent of the amount of the original bankroll when using any bonus or free play.
  • Casino rebates will only be credited on Mondays, based on the net losses from the prior week. $15 is the maximum rebate amount.
  • The maximum cash out on the rebate is 50% the net losses from the prior week. In numbers, if this week you deposit $200 and lose that amount in the casino, you can get 15% next Monday and the maximum cash out will be 50% the net losses, in this hypothetical case that would be $100.The rollover on the casino rebate is 10x the amount credited.

Bonus Elegibity

All of the bonuses and promotions given at Betmania are envisioned for recreational players and any customer who is believed to not to be a recreational player is not qualified for any bonuses or promotions of any kind at any time. A customer who resides outside of the Americas need to communicate with the support team to confirm if they are qualified to receive bonuses.

Betmania always reserves the right to refute or reverse any bonus and winnings resulting from such bonuses at any time if they believe a customer is not eligible for the bonuses or the promotions collected.

Free Play Rules and Regulations

Free Plays can only be used on any of the four major sports as long as the wager consists of point spreads and totals. Money lines are only allowed for Baseball and not for any of the other sports.

Free plays can only be used certain wagering types to include any of the following.

  • Straight wagers on side, totals
  • Parlays up to a maximum and never exceeding three teams
  • Teasers up to a maximum and never exceeding two teams
  • Money Lines must be between -200 and +200.
  • Free plays will be displayed in a different manner from the customers cash balance and can only be used to wager on sports. All rollover requirements must be accomplished in sports and it does not include casino or horse racing action that will count towards the rollover.

Free Play Restrictions:

  • Proposition bets or futures are not permissible
  • Controlled or restricted games cannot be parlayed or teased
  • Maximum wager limits recognized for each sporting event will apply when using a free play.
  • Free plays are limited to the winnings only. The free play amount exposed will not be refunded to the player when a free play wager results in a win for the client.
  • Maximum payout for any Free Play is $5000.
  • Free play funds cannot be used to bet Asian handicap lines in soccer.

Rollover Calculation:

The formula for the rollover calculation for free play bonuses at Betmania will be as follows:

  • Formula: The original deposit added to the transfer fees (when applicable) added to the Free Play winnings (when applicable) multiplied by the definite rollover requirement of the bonus
  • Significant Notice: Maximum winnings permissible from any free play wager are five thousand dollars and any amount won above this figure will be overturned. All rollover and hold periods must be accomplished before a withdrawal can be administered.

Cash Bonus Rules

One of the many options rewarded are cash bonuses that are bestowed as special offerings from time to time, and are prolonged for a restricted time to qualified clients.

Rollover requirements must be met in sports, casino or horses contingent on the specific bonus. As with all bonuses and promotions offered by Betmania all rollover and play through periods must be accomplished before any withdrawal can be administered.

Rollover Calculation:

The formula for the rollover calculation for cash bonuses will be as follows:

The original deposit added to the transfer fees (when applicable) plus the cash bonus multiplied by the specified rollover requirement of the bonus Casino Bonuses are non-cashable unless otherwise specified in the promotion.

We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited back to your account.

Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only.

Malfunction (whether on a Website or your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.

In the case that an odd, line or handicap are incorrect because of an error, mistake or system failure, any wager placed in this line will be automatically considered void.

Betmania.ag reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.

Any account that shows no activity in the last 8 months is considered inactive. Betmania.ag reserves the right to request additional documentation like a copy of a picture id and utility bill in the case of a withdrawal request.

Betmania.ag reserves the right to request additional information like the copy of a picture id and utility bill at the time of any withdrawal.

Age Limit

You must be of legal age in the jurisdiction you contact us from or connect from and at least 18 (eighteen) years of age to use our services.

Confidentiality

Betmania.ag does not provide details regarding personal identity or account information to any third party. We keep your account and user information strictly confidential. It is within your discretion to report or not winnings and losses to the proper authorities if required in your jurisdiction.

Security

Betmania.ag uses the most advanced security technology available, ensuring your account integrity and security. All personal data and transactions remain confidential.

We will only disclose personal information to other companies within associated or subsidiary companies, or in the event of a valid court order.

Betmania.ag records every transaction and wager made within 90 days. Any and all information requests may be sent to cs@betmania.ag

Account numbers and Passwords

The security of the account number and password is the direct responsibility of each individual member, if an account number or password is shared or misused by the client or any other person, Betmania.ag will not be liable and all wagers will be considered binding and the sole responsibility of the customer therefore no balance’s will be returned or adjusted.

Telephone Calls

Telephone calls to and from our Contact Center are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

Jurisdiction

Betmania.ag is located in Costa Rica, where we are legally authorized to conduct business; therefore any matter to be adjudicated shall be done based on the laws of Costa Rica

Given that internet gambling laws vary widely throughout the world; it is the client’s sole responsibility to ensure understanding and compliance with such laws and regulations in their own city, state or country. It is recommended to participate only in gambling events legal to the jurisdiction from where client connects or calls. Clients understand and accept that we are unable to provide any legal advice or assurances.

This website does not constitute an offer, solicitation or invitation by Betmania.ag for the use of or subscription to betting or other services in any jurisdiction in which such activities are prohibited by law.  All contractual issues between you and Betmania.ag, or any of its affiliates, that are disputed, shall be resolved by a court of competent jurisdiction in the country of Costa Rica. 

Force Majeure

Betmania.ag will not be liable for the failure of its central computer system or any part thereof for delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system as a result of any nature disaster or an outbreak of hostilities, riot, civil disturbance, acts of terrorism or for the acts of Government or authority (including refusal or revocation of any license or consent) for fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.

Liability

Betmania.ag shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Betmania.ag's website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.

Credit Card

When using a credit or debit card to deposit funds into the account; the Cardholder's name MUST be the same as the name registered at the account. When this is not the case the account will be suspended and any funds deposited will be returned.

We reserve the right to refuse or limit any wager(s) at our sole discretion for any reason whatsoever. In circumstances where a stake is deemed to be or is declared void by us at our discretion, any sum deducted from your account with respect to that stake or wager shall be credited back to your account.

Wagers shall only be valid if accepted by our server and subject to the Agreement. Until acceptance, no communications from you shall be binding on us and all information displayed on this site constitutes an invitation to play only.

Malfunction (whether on a Website or your equipment) voids all pays and plays. Should we determine to waive a rule in the interest of fair play to you, it shall only be for that instant and shall not set a precedent for the future.

In the case that an odd, line or handicap are incorrect because of an error, mistake or system failure, any wager placed in this line will be automatically considered void.

Betmania.ag reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all bets are void.

Any account that shows no activity in the last 8 months is considered inactive. Betmania.ag reserves the right to request additional documentation like a copy of a picture id and utility bill in the case of a withdrawal request.

Betmania.ag reserves the right to request additional information like the copy of a picture id and utility bill at the time of any withdrawal.

Age Limit

You must be of legal age in the jurisdiction you contact us from or connect from and at least 18 (eighteen) years of age to use our services.

Confidentiality

BetMania does not provide details regarding personal identity or account information to any third party. We keep your account and user information strictly confidential. It is within your discretion to report or not winnings and losses to the proper authorities if required in your jurisdiction.

Security

BetMania uses the most advanced security technology available, ensuring your account integrity and security. All personal data and transactions remain confidential.

We will only disclose personal information to other companies within associated or subsidiary companies, or in the event of a valid court order.

Betmania.ag records every transaction and wager made within 90 days. Any and all information requests may be sent to cs@betmania.ag.

Account numbers and Passwords

The security of the account number and password is the direct responsibility of each individual member, if an account number or password is shared or misused by the client or any other person, Betmania.ag will not be liable and all wagers will be considered binding and the sole responsibility of the customer therefore no balance’s will be returned or adjusted.

Telephone Calls

Telephone calls to and from our Contact Center are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

Jurisdiction

Betmania.ag is located in Costa Rica, where we are legally authorized to conduct business; therefore any matter to be adjudicated shall be done based on the laws of Costa Rica

Given that internet gambling laws vary widely throughout the world; it is the client’s sole responsibility to ensure understanding and compliance with such laws and regulations in their own city, state or country. It is recommended to participate only in gambling events legal to the jurisdiction from where client connects or calls. Clients understand and accept that we are unable to provide any legal advice or assurances.

This website does not constitute an offer, solicitation or invitation by Betmania.ag for the use of or subscription to betting or other services in any jurisdiction in which such activities are prohibited by law. All contractual issues between you and Betmania.ag, or any of its affiliates, that are disputed, shall be resolved by a court of competent jurisdiction in the country of Costa Rica.

Force Majeure

Betmania.ag will not be liable for the failure of its central computer system or any part thereof for delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system as a result of any act of God or an outbreak of hostilities, riot, civil disturbance, acts of terrorism or for the acts of Government or authority (including refusal or revocation of any license or consent) for fire, explosion, flood, theft, malicious damage, strike, lockout, or industrial action of any kind.

Liability

Betmania.ag shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with Betmania.ag's website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the site or its content or any errors or omissions in content.

Wagers

All wagers are final once accepted and may not be reversed, modified or cancelled. Whether placed via internet or over the phone, after following the confirmation process all bets are final.

As in any gambling game, there is the risk of losing money. Players choose to wager money at their own discretion and risk.

Betmania.ag cannot be held liable for any loss or damage, be it financial or emotional of any of its members.

Grading of Sporting Events

We strive to settle all wagers as soon as possible and in most instances we are able to this within 15 minutes of a game being finalized.

The standard time frame for settlement of different types of wagers are listed below, however these are subject to official scores being available; if discrepancies arise within our official score sources there may be delays in the grading process.

  • Money Line, Spread and Totals for full game and half times are generally graded within a maximum of 15 minutes of the game’s conclusion.
  • Proposition and future bets are usually graded within 1 to 2 hours of the conclusion of the event but may take up to 24 hours if the official sources are quoting different scores.
  • If these time frames have elapsed and your wagers have not been finalized please contact our wagering department’s toll free number 1.888.889.43681.888.889.4368 for assistance.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors involved in the process of your transactions with us such as but not limited to deposits may be based outside of our jurisdiction. Therefore, by browsing our website, communicating electronically with us and in general utilizing our services, you acknowledge and agree to our processing of your personal data in this way. Betmania.ag cannot be held liable for any damages, which may be caused to the member by the interception or misuse of any information transmitted over the internet.

Internet-based transfers

Your credit card will be billed immediately after purchase.

All transactions are in USD. Your purchase will show on your next credit card statement, since we use several processors the descriptor on your statement may vary from one transaction to the next, if you are unsure about a charge on your card please contact our security department at security@betmania.ag.

Cancellations

If your card shows a double charge, or was charged by mistake or without your authorization, we will consider your claim and if a valid case is presented we will take the necessary steps to correct the issue.

Please contact our processing department as soon as possible 1.888.889.43681.888.889.4368 or send an email to security@betmania.ag. Each claim will be considered on a case by case basis and we will work to achieve the best resolution for all parties involved.

Any member found to be committing credit card fraud of any kind would be subject to criminal and/or civil prosecution. Winnings resulting from the illicit use of such credit cards will automatically be forfeited.

Chargebacks

In the event that a client is disputing charges all funds will be frozen in the account pending the resolution of such claim.

If a chargeback has been received the amount of the deposit will be reversed and all winnings generated from it will be forfeited.

Personal Information

It is the responsibility of each member to keep their personal information including physical address, phone numbers and email address up to date.

Customers may have only one address registered at a time and this must match the billing address of any cards used to fund the account. In the event that this is not possible, customer may be required to send in additional information including bank statements, utility bills and secondary forms of id before a withdrawal will be processed. Failure to comply may result in the account being audited.

Multiple Accounts

No member is allowed to have multiple accounts either with Betmania.ag or any of our affiliate sites for the purpose to circumvent our wagering limits or take advantage of our bonus and promotions program. If such accounts are found they will be terminated and all wagers will be rendered void and null.

Account Closure

Customers may close their accounts at any time, if a balance exists in the account the customer must complete any and all requirements of bonuses and promotions before a withdrawal can be processed.

Betmania.ag reserves the right to close any account or group of accounts if it is suspected of fraud and or abuse of our bonuses and promotions program.

In the event that an account or group of accounts are found within the Betmania.ag system, where the customers have conspired to fraudulently or maliciously manipulate our line offerings to guarantee themselves profits regardless of the outcome of the events, or have abused our bonuses and promotions program Betmania.ag reserves the right to cancel any or all wagers and any or all profits derived from such fraudulent activity and terminate the accounts in question permanently.

Betmania.ag also reserves the right to suspend any account based on abusive behavior from the customer towards any member of the Betmania.ag staff. The account may be re-opened after a warning has been issued to the customer, however if such abusive behavior continues, Management will terminate the account permanently.

In order to comply with Betmania.ag legal and regulatory requirements and Betmania.ag’s own internal risk management procedures, we will retain the information on the account after closure. All such information will be held in accordance with our Privacy Policy.

Responsible Gambling

At Betmania.ag we strive to promote responsible gambling, we recognize that for most of our members gambling is a healthy form or entertainment however we are also aware that this may not be the case for some people.

Compulsive gambling is not an easily recognizable problem and as with any addiction compulsive gamblers go to great lengths to hide their problem. Although we are not responsible for the choices made by our members and cannot be held liable for their actions, Betmania.ag will close the account of any member who identifies himself as a compulsive gambler and will prevent him from opening accounts with any of our affiliate sites.

If you are going to enjoy our high quality RNG and Live Casino games, we request you please review our RNG and Live Casino Terms and Conditions.

Betmania values and respects the privacy of its visitors and members. The purpose of this policy is to inform you of the way in which we deal with the information provided by you that enables us to effectively manage your relationship with Betmania.ag. Please read this carefully before you provide us with any personal information.

Children's Protection

Betmania does not market to children under the age of 18. And its use is prohibited to anyone under the age of 18.

What Information Does Betmania.ag Collect?

Betmania.ag gathers the details provided by visitors upon registering or initiating transactions and tracking information from navigating our site. Our goal is to use the information you provide us to serve your needs better and to help us improving the quality and usefulness of our site.

We require the following information upon registration:

  • E-mail address
  • Password
  • Date of birth
  • First and last Name
  • Phone number
  • Address including, City, State, Postal Code and Country
  • How did you hear about us.

How Does Betmania.ag Use My Information?

E-mail Addresses

Occasionally we may provide via email new offers, products, services and other useful information that we hope will interest you. In case you do not wish to receive such email, let us know at your earliest convenience.

Updating Your Registration Profile

You may contact our support team 1.888.406.2642 to update your contact information such as phone, address and password. For verification purposes we will require your User Name and Current Password before making any changes to your profile, additional information may be requested.

Cookies

To help us tailor our site to the needs and interests of our visitors, we keep track of the pages visited by our users by placing a small entry in a text file, called a cookie, on your hard drive. The cookie contains an ID number that allows us to track the pages you've visited. We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs of our users. The help function on most browsers contains information on how to set your browser to notify you before accepting a cookie or to disable cookies entirely.

Browser Level Information

Our Web server automatically collects your IP address when you request pages from our server. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you. We also collect information on the operating system you're running on your computer and the Web browser software you're using to access our site so we can optimize our site for the most popular operating systems and Web browsers. And, because we like to know how you found our site, we keep track of where you came from.

Security

The information we collect from our visitors is stored in databases we control. Physical access to the servers on which we store visitor information is restricted.
We don't share your credit card information with anyone, except as may be necessary to process your transactions. To protect the privacy of your credit card number and other ordering information, we encrypt this information for transit over the Internet using a Secure Sockets Layer ("SSL") connection. However, as effective as modern security practices are, no physical or electronic security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted over the Internet.

Most Web browsers allow use of an SSL connection. If your browser does not support use of an SSL connection, or if you prefer not to send your credit card number over the Internet, you can contact us via our toll free number at 1.888.889.4368 and we will gladly process your deposit manually.

Disclosure of Information

Betmania does not share or sell any information for purposes of economic gain; however there will be times in which we will have to disclose your personal information to a third party such as:

  • 1. In the event that we receive a valid court order.
  • 2. In order to enforce or apply our Terms and Conditions and other agreements, or to protect our property, this includes but its not limited to exchanging information with other companies and organizations for the purpose of verification, fraud protection and credit risk reduction.
  • 3. In the event that we employ the services of a third party to help us provide our online services, or send promotional items to you.

Our site may from time to time contain links to other web services over which we have no control and therefore we are cannot be responsible for the privacy practices and policies of this sites if you chose to link to them through our site. We strongly encourage our members to read and review the privacy policies of those other sites so you can understand how they collect, use and share your information.

Changes to This Privacy Policy

This privacy policy adjusts to the evolving web environment, thus is subject to change; at which moment the new policy will be posted immediately. The use of Betmania and our services constitutes an agreement to solve any dispute over privacy by the then-current version of the Online Privacy Policy and Visitor Agreement. We will notify you of any changes affecting the use of personally identifiable information differently from what was stated at the time it was collected, giving you the option to decline the proposed use.

Mobile Phone Numbers

As with e-mail address, it is our interest to benefit you via SMS with new offers as well as important products and services of high interest. Nevertheless, if you find this useful information unsuitable to your needs, let us know that you would rather not receive such messages or offers at your earliest convenience.

The following information covers Collusion, Fraud, Criminal Activity as it applies to Betmania and its customers.

If we have sensible grounds to believe that you are involved in collusion, fraud, or Criminal Activity, we reserve the right to interrupt your account pending examination. We also reserve the right to refuse the whole or part of your account balance and/or close your account forever.  We standby the right to recuperate from Your Account the amount of any pay-outs, bonuses or winnings which have been exaggerated by any of the following activities which includes:

You have been linked with any form of collusion, cheating, unfair or deceitful practice, or otherwise any other criminal activity.

On any bet placed or game played, you have increased an unfair lead over us on that bet or game via the use of collusive or duplicitous practice, or any cheating.

We become aware that you have been found guilty of deceitful or collusive conduct at another online gaming business as a result of collusion, cheating or fraud including charge-backs, or any criminal activities that we deem harmful to our establishment.

We become conscious that you have "charged back" or denied any of the purchases or deposits that you have made to your account.

The basis of account postponement or interference can be strong-minded and confirmed by management via current cheating and collusion uncovering practices and software which are used in the gambling and gaming industry at the pertinent time and are defined as follows:

Fraudulent practice is defined as use by you or any other person contributing in any activity using the same account as you via the use of a stolen, cloned or otherwise illegal credit or debit card to fund said account.

Criminal activity is distinctly defined as money laundering and or the pursuit of any other legally disciplinary offense.

Unfair advantage is defined as the abuse of a fault, loophole, or error in any of our existing software. This is also included in the use of computerized players also known as 'bots'(Robots, or Spiders).

Collusion is defined as the use of multiple accounts to gain an unfair benefit over the software and/or over the envisioned rules and limits per account as connected to our listed terms and conditions. This includes the use of beards and movers as a medium of placing wagers or any other use of our existing software.

We will thoroughly examine any case in which we believe the presence of any component of Collusion, Cheating, Fraud, or Illegal activities. We shall finish any inquiries in a timely manner. We will use all sensible activities to guarantee that we exercise our rights in a manner which is fair to you and to our other customers. In some cases these investigations may occur after we have originally postponed your account and/or withdrawn the balance of your account. In these cases the account in question will remain closed pendent the result and accomplishment of any essential investigation.

We standby the right to inform our business units, processing companies, electronic payment providers or other financial institutions we use any information to include your identity and of any alleged unlawful, fraudulent or inappropriate activity.

  • You may deposit funds into your account at any time; certain methods such as e-wallets and credit cards are available 24/7 though our online cashier while others such as person to person transfers are only available from 10:00 AM EST to 10:00 PM EST. For more information please contact our customer service department 1-888-406-2642.
  • All deposits are subject to management approval, Betmania.ag reserves the right to accept, deny or reverse any deposit.
  • The use of credit cards, as well as any of our e-wallet solutions and other electronic payment methods is restricted to one account, meaning the same credit card number, bank account or e-wallet account cannot be used by more than 1 client.
  • Credit cards or e-wallet accounts must be in the name registered in the account with Betmania.ag. In the event that the customer wishes to use a card or e-wallet account that is not in their name, the deposit must first be approved by management and proper documentation of card or e-wallet holder must be on file.
  • Deposit limits vary depending on the method used, any limit increase must be approved by management and Betmania.ag reserves the right to request sufficient documentation from any customer to validate the identity of the client before any limits are increased.
  • Providing such documentation will not guarantee any increase in the deposit limits.
  • Deposit options may vary depending on your location, for a complete list of deposit options please refer to our Banking Section or contact our support team via live chat, phone at 1-888-406-2642. or via email at cs@betmania.ag.
  • Any member found to be committing fraud of any kind with credit cards or any other electronic payment method will be subject to criminal and/or civil prosecution.
  • All winnings resulting from the illicit use of credit cards or any other electronic payment method will be automatically forfeited.
  • The descriptor on your credit card billing statement may vary from one transaction to the next as we use different processing companies. If you are unsure about a charge reflected on your statement please contact our security department to inquire about the charge security@betmania.ag
  • Credit card deposits as well as some e-wallet solutions are subject to a 21 business day hold before any payout can be processed and proper documentation will be required.
  • Currently the default currency in our cashier is USD, if your account is in a different currency you must contact our customer service department prior to any deposit to receive the proper instructions.
  • Deposits that are not processed through our cashier will not be credited automatically; it is the responsibility of the customer to contact our customer service department in order to inform them of the deposit to ensure it is credited in a timely manner.
  • Betmania.ag is not responsible for deposits not notified to its customer service department.
  • In the event funds are credited to a customer's account in error, it is incumbent upon the customer to notify Betmania.ag of aforesaid error without delay. For accounts with negative balances, Betmania.ag reserves the right to cancel any pending plays, whether placed with funds resulting from the error or not.
  • In the event of delays due to transaction errors or third party processing delays Betmania.ag cannot not be held liable for any wagers missed due to the delay.
  • Fees will be covered on person to person transfers of $300 or more.
  • Betmania.ag is not liable for any fees incurred in the funding of e-wallet accounts or the transfer fees charged by the e-wallet company.
  • Betmania.ag will not be liable for any additional fees charged by the members banking institution such as but no limited to; cash advance fees, international processing or currency fees, over draft fees or administrative banking fees.
  • Betmania.ag relies on the service of third party processors and cannot be held liable for any failure on their part.
  • The availability of deposit methods are subject to change without prior notice.
  • The house deposit rules will supersede any verbal or written offering of any employee of Betmania.ag.
  • Online Gaming activities may be restricted in some jurisdictions to government owned and managed lotteries, sports and horse wagering and may not be permitted in some cases. It is the sole responsibility of each customer to inform themselves of their local laws before funding their accounts.
  • Payout requests are accepted Monday through Friday between the hours of 8:00 AM and 2:00 PM EST.
  • Withdrawals will only be processed in the name of the account holder, in the event that a client cannot receive the funds in his/her name a written signed authorization must be received with the name of the person to whom the payout is endorsed, in addition to this a valid photo id of the account holder must accompany the authorization form.
  • All withdrawal requests must be placed directly with a customer service representative either by phone or live chat. E-mail withdrawal requests will not be honored.
  • Customer must provide account number and password at the time of a withdrawal in order for our staff to accept the request. Failure to provide these or incorrect information provided will result in the denial of the request.
  • All requirements including rollover’s, play though periods and required documentation must be completed or received before a withdrawal can be processed.
  • All payout requests must undergo an internal due process and pass several stages of management approval before processing. The submission of a request by a customer service representative on behalf of the customer does not guarantee management approval.
  • All payouts are subject to the funds being available in the account at the time the withdrawal is being processed; if funds are not available the withdrawal request will be cancelled.
  • Betmania.ag reserves the right to request proper documentation such as valid photo id, utility bills and copies of credit cards before processing a withdrawal. Failure to comply with this will result in the cancellation of the request.
  • Before a member requests a payout it is their sole responsibility to ensure that all personal information including physical mailing address, phone number and email address are updated and correct in our system, in the event that redirect or re-send of a payment due to an incorrect address it will be the clients responsibility to assume the administrative fee of minimum $50.
  • Processing of person to person transfer requests may take up to 72 hours depending on processor availability.
  • Although we strive to process payouts as quickly as possible, some methods may take longer to process due to transfer procedures and any payout may take up to 10 to 14 business days to be processed.
  • Depending on the deposit method some payout requests may be subject to additional holding periods.
  • On occasions we have to process your request via another method than the one originally requested, in the event that the method is changed we will notify you.
  • Payout requests may be cancelled or modified prior to them being processed, once the payout has been processed no changes are allowed, in the event that a payout is cancelled at the customer’s request, any fees charged will not be reimbursed.
  • Withdrawal methods, limits and fees are subject to change without prior notification.
  • Non cashable bonuses will be reversed at the time of a withdrawal.
  • In order to receive a free check payout, the account must be active for at least 30 days, client must leave a minimum of 20% of their available balance in the account, no payout via any method in the past 30 days and must have consistent account activity.
  • The free check payout is available for recreational players only. If an account has been flagged as being a non-recreational player based on the wagering activity or any other reason, management reserves the right to revoke the free payout offering at any time without prior notification.
  • Betmania.ag reserves the right to deny, reverse or hold any withdrawal request if fraud is suspected either pertaining to the deposit or the account activity.
  • Maximum withdrawal allowed per account in a 7 day period regardless of the method is $4000 USD or its equivalent in the account currency, no amount over this will be processed in any 7 day period.
  • The Betmania.ag management reserves the right to lower the maximum payout amount for any customer at any time.
  • The house withdrawal rules will have precedence over any verbal or written offering by any employee of the company.